Privacy Policy

1. Introduction

Eco Villa Pandola ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect information you provide to us through our website (ecovillagesrilanka.com), bookings, and stays at our property.

2. Information We Collect

We may collect the following types of information:

• Personal identification: Name, gender, date of birth (where required), nationality, ID/passport details (for check-in).
• Contact information: Email address, phone number, country, postal address.
• Booking details: Check-in/check-out dates, number of guests, package type, special requests, additional notes.
• Payment information: Payment is processed by PayHere — we do not store your full credit card or banking details on our servers. PayHere stores payment data in line with PCI-DSS compliance standards.
• Technical data: Browser type, device type, IP address, and basic usage analytics from website visits.

3. How We Use Your Information

We use your data to:

• Process and confirm your reservation.
• Communicate with you regarding your booking, arrival, special requests, and follow-ups.
• Process payments through our payment gateway (PayHere).
• Comply with legal requirements such as guest registration with local authorities.
• Send occasional updates, offers, or news (only if you have opted in).
• Improve our website and services.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

• PayHere — to process online payments securely.
• Web3Forms — to deliver inquiry form submissions to our email.
• Government authorities — when legally required (e.g., guest registration in Sri Lanka).
• Service providers — such as our hosting provider (Cloudflare), only as necessary to operate the website.

5. Data Security

We take reasonable measures to protect your information, including secure (HTTPS) connections, restricted access, and use of trusted third-party services. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Cookies

Our website may use minimal cookies to improve user experience, remember preferences, and gather basic analytics. You can disable cookies in your browser settings, but some features may not work as expected.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request corrections to inaccurate information.
• Request deletion of your personal data (subject to legal retention requirements).
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us using the details below.

9. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 16 without parental consent. If you believe we have inadvertently collected such information, please contact us so we can delete it.

10. Third-Party Links

Our website may contain links to third-party sites (such as Facebook, TikTok, Instagram, Google Maps). We are not responsible for the privacy practices of those external sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the revision date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Eco Villa Pandola
Bambarwana, Maththaka, Elpitiya, Galle, Sri Lanka
Phone: +94 76 195 5498 | +94 77 765 6735 | +94 75 565 8325
Email: info@ecovillagesrilanka.com
Website: www.ecovillagesrilanka.com